We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Iskanje po podpori

Izogibajte se prevarantski tehnični podpori. Nikoli vam ne bomo naročili, da pokličete telefonsko številko ali nam pošljete osebne podatke. Sumljivo dejavnost prijavite z gumbom »Prijavi zlorabo«.

Več o tem

Ta tema je arhivirana. Postavite prosim novo vprašanje, če potrebujete pomoč.

Firefox crashes

PaulYo
PaulYo
more options

Hello,

My Firefox won't start at all. My Crash ID is: bp-6ad5a704-de13-441d-a01d-379782140610

I have multiple profiles, and none will work. It is stuck in an endless loop asking for which profile to start and then shows the crash report screen.

Thank you for your help! Paul

Hello, My Firefox won't start at all. My Crash ID is: bp-6ad5a704-de13-441d-a01d-379782140610 I have multiple profiles, and none will work. It is stuck in an endless loop asking for which profile to start and then shows the crash report screen. Thank you for your help! Paul

Izbrana rešitev

hello paulyo, the crash in the report id that you've provided is apparently caused by a software named "Digital Guardian" by Verdasys which is interfering with firefox.

Digital Guardian is enterprise software that is only tested and compatible with Firefox ESR releases. Future versions of Digital Guardian will have a better error message about this incompatibility, instead of crashing. But since your computer requires this software, you will have to install the Firefox ESR version, or get it from your system administrator.

Preberite ta odgovor v kontekstu 👍 0

Vsi odgovori (1)

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
more options

Izbrana rešitev

hello paulyo, the crash in the report id that you've provided is apparently caused by a software named "Digital Guardian" by Verdasys which is interfering with firefox.

Digital Guardian is enterprise software that is only tested and compatible with Firefox ESR releases. Future versions of Digital Guardian will have a better error message about this incompatibility, instead of crashing. But since your computer requires this software, you will have to install the Firefox ESR version, or get it from your system administrator.