Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Iskanje po podpori

Izogibajte se prevarantski tehnični podpori. Nikoli vam ne bomo naročili, da pokličete telefonsko številko ali nam pošljete osebne podatke. Sumljivo dejavnost prijavite z gumbom »Prijavi zlorabo«.

Več o tem

Ta tema je arhivirana. Postavite prosim novo vprašanje, če potrebujete pomoč.

Firefox cannot 'connect' to documents in Google Drive, but other browsers (ie Chrome and IE) can. HELP!

  • 2 odgovora
  • 2 imata to težavo
  • 1 ogled
  • Zadnji odgovor od lechng

lechng
lechng
more options

I am having issues opening most documents in my Google Drive from Firefox. When I click on a document in my Google Drive, it would say 'Trying to connect' and nothing would happen. I scroll up and down the document, but cannot work on it.

I have tried to reinstall Firefox, refresh it. Remove the cookies and cache. Work in Privacy mode. None of these have worked. I do not have add-ons, except Ad-Blocker.

I can work on my Google Drive documents without issues in Chrome, but I loathe to change my browser.

If anyone has any ideas, please help!

Thanks!!

I am having issues opening most documents in my Google Drive from Firefox. When I click on a document in my Google Drive, it would say 'Trying to connect' and nothing would happen. I scroll up and down the document, but cannot work on it. I have tried to reinstall Firefox, refresh it. Remove the cookies and cache. Work in Privacy mode. None of these have worked. I do not have add-ons, except Ad-Blocker. I can work on my Google Drive documents without issues in Chrome, but I loathe to change my browser. If anyone has any ideas, please help! Thanks!!

Spremenil lechng

Vsi odgovori (2)

guigs
guigs
more options

Do you have an antivirus that could be blocking a connection for gdocs? Here is a list that need to be allowed: https://support.google.com/a/answer/2589954?hl=en

If that is not the issue, I might also try any firewall or network settings, (any vpn or operating system settings that may be blocking Firefox?)

I hope this helps.

lechng
lechng Lastnik vprašanja
more options

Thanks so much, guigs! I will look into the the antivirus. The thing is I have had all my antivirus and vpn etc in place long before the problem appeared. I had been using gdocs on Firefox without issue until just recently (a couple of weeks ago).

The problem seem to pop up when I updated to the most recent Firefox and I may try to downgrade to see what happens or wait until the newest version of Firefox is released.

Thanks again!