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why can't I move junk email to inbox?

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  • Zadnji odgovor od christ1

susanlessick
susanlessick
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I find emails in my junk mail that are marked junk and they are not junk. When I try to move them to inbox - it does not let me move them to the inbox when I right click and choose move. I am using thunderbird on an iMac. Why does this happen? How can I move junk mail to my inbox?

I find emails in my junk mail that are marked junk and they are not junk. When I try to move them to inbox - it does not let me move them to the inbox when I right click and choose move. I am using thunderbird on an iMac. Why does this happen? How can I move junk mail to my inbox?

Vsi odgovori (1)

christ1
christ1
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You need to mark those false positives as 'Not Junk' to train the filter, and to avoid those messages marked as Junk again. This way Thunderbird also moves them automatically back to the Inbox. https://support.mozilla.org/en-US/kb/thunderbird-and-junk-spam-messages#w_tell-thunderbird-what-is-not-junk