Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Iskanje po podpori

Izogibajte se prevarantski tehnični podpori. Nikoli vam ne bomo naročili, da pokličete telefonsko številko ali nam pošljete osebne podatke. Sumljivo dejavnost prijavite z gumbom »Prijavi zlorabo«.

Več o tem

Ta tema je arhivirana. Postavite prosim novo vprašanje, če potrebujete pomoč.

Firefox makes windows blueScreen

  • 7 odgovorov
  • 0 ima to težavo
  • 148 ogledov
  • Zadnji odgovor od master.alive

master.alive
master.alive
more options

Hi. i ran into a broken problem. sometimes when i bootup my pc and start the firefox, My windows crashes immediately. what shuld i do and how i can send the firefox log files to mozilla team?

Hi. i ran into a broken problem. sometimes when i bootup my pc and start the firefox, My windows crashes immediately. what shuld i do and how i can send the firefox log files to mozilla team?

Izbrana rešitev

</blockquote>

The screenshot is a Crowdstrike issue. Your issue is hotspot shield. https://www.pcmag.com/reviews/hotspot-shield-vpn </blockquote>

i do every thing that i can but at the end i have to re-install windows to solve this problem.

Preberite ta odgovor v kontekstu 👍 0

Vsi odgovori (7)

cor-el
cor-el
  • Top 25 Contributor
  • Moderator
more options

Did you check the Windows Event Viewer logs ?

master.alive
master.alive Lastnik vprašanja
more options

cor-el said
Did you check the Windows Event Viewer logs ?

windows event during startup says this message :

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

and also i just found this will 100% happen if i first open "hotspot shield" vpn and after thst open the firefox. I think hotspot shield is causing this bug.

master.alive
master.alive Lastnik vprašanja
more options

Update:

i recorded the bug with my capturecard. here's the link :

https://www.dropbox.com/scl/fi/4mht3hwohsxol1sabj4i5/2024-07-06-02-00-09.mp4?rlkey=3sudc9dlm9u01cyvfuuemkmut&st=6msh0t4y&dl=0

master.alive
master.alive Lastnik vprašanja
more options

Well. I warned.

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

.....

Spremenil jonzn4SUSE

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

master.alive said
and also i just found this will 100% happen if i first open "hotspot shield" vpn and after thst open the firefox. I think hotspot shield is causing this bug.

The screenshot is a Crowdstrike issue. Your issue is hotspot shield. https://www.pcmag.com/reviews/hotspot-shield-vpn

Spremenil jonzn4SUSE

master.alive
master.alive Lastnik vprašanja
more options

Izbrana rešitev

</blockquote>

The screenshot is a Crowdstrike issue. Your issue is hotspot shield. https://www.pcmag.com/reviews/hotspot-shield-vpn </blockquote>

i do every thing that i can but at the end i have to re-install windows to solve this problem.