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Več o tem

Thunderbird n'a pas réussi à trouver les paramètres pour votre compte courrier.

  • 11 odgovorov
  • 5 ima to težavo
  • 13 ogledov
  • Zadnji odgovor od christ1

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Thunderbird ne pouvant trouvé les paramètres de mon compte courrier, je l'ai paramétré manuellement, avec: serveur entrant pop: mon hôte serveur serveur sortant SMTP: le même hôte serveur le mot de passe (celui qui m'a été donné par mon hôte, qui marche avec d'autres clients de messagerie)

si j'essaye de relever le courrier, j'obtiens le message: "Echec de l'authentification/L'identification sur le serveur...a échoué"

Que faire ? Merci d'avance

Thunderbird ne pouvant trouvé les paramètres de mon compte courrier, je l'ai paramétré manuellement, avec: serveur entrant pop: mon hôte serveur serveur sortant SMTP: le même hôte serveur le mot de passe (celui qui m'a été donné par mon hôte, qui marche avec d'autres clients de messagerie) si j'essaye de relever le courrier, j'obtiens le message: "Echec de l'authentification/L'identification sur le serveur...a échoué" Que faire ? Merci d'avance

Vsi odgovori (11)

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Please post your Troubleshooting Information.
Help - Troubleshooting Information

Press Alt or F10 to restore the menu bar in case it's hidden.

What are the settings which were given to you, and which work on other computers?

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my email address: vincent.castaignet@musicovery.com server (pop/smtp): mail.bearstech.com password: xxxxxx

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Please also post your Troubleshooting Information.

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Application Basics


Name: Firefox Version: 28.0 User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:28.0) Gecko/20100101 Firefox/28.0

Crash Reports for the Last 3 Days


All Crash Reports

Extensions


Important Modified Preferences


browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 browser.places.smartBookmarksVersion: 6 browser.sessionstore.upgradeBackup.latestBuildID: 20140314220517 browser.startup.homepage_override.buildID: 20140314220517 browser.startup.homepage_override.mstone: 28.0 extensions.lastAppVersion: 28.0 network.cookie.prefsMigrated: true places.history.expiration.transient_current_max_pages: 92356 plugin.disable_full_page_plugin_for_types: application/pdf privacy.sanitize.migrateFx3Prefs: true

Graphics


Adapter Description: AMD Radeon HD 8330 Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM: 512 Device ID: 0x9832 Direct2D Enabled: true DirectWrite Enabled: true (6.3.9600.16384) Driver Date: 8-30-2013 Driver Version: 13.152.0.0 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 10 Vendor ID: 0x1002 WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 8330 Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.3 Version in use: 4.10.3

NSS Expected minimum version: 3.15.5 Basic ECC Version in use: 3.15.5 Basic ECC

NSSSMIME Expected minimum version: 3.15.5 Basic ECC Version in use: 3.15.5 Basic ECC

NSSSSL Expected minimum version: 3.15.5 Basic ECC Version in use: 3.15.5 Basic ECC

NSSUTIL Expected minimum version: 3.15.5 Version in use: 3.15.5

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Well, I meant the Thunderbird Troubleshooting Information, not Firefox.

Isn't Thunderbird what we're talking about?

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Paramètres de base de l'application

   Nom: Thunderbird
   Version: 24.4.0
   Agent utilisateur: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:24.0) Gecko/20100101 Thunderbird/24.4.0
   Dossier de profil: Ouvrir le dossier correspondant
             (Lecteur local)
   Identifiant de compilation de l'application: 20140316131045
   Plugins activés: about:plugins
   Configuration de compilation: about:buildconfig
   Rapports de plantage: about:crashes
   Utilisation mémoire: about:memory
 Comptes courrier et groupes
   account1:
     INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
   account2:
     INCOMING: account2, , (rss) Feeds, plain, passwordCleartext
   account3:
     INCOMING: account3, , (imap) imap.tutorielgandi.org:143, plain, passwordCleartext
     OUTGOING: mail.bearstech.com:587, plain, passwordCleartext, true
 Extensions
 Préférences modifiées importantes
   Nom: Valeur
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     browser.cache.disk.smart_size_cached_value: 358400
     extensions.lastAppVersion: 24.4.0
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 2f2912ff-56f1-43ff-9e33-00f8fdb0058
     network.cookie.prefsMigrated: true
     places.database.lastMaintenance: 1396611093
     places.history.expiration.transient_current_max_pages: 92356
 Accélération graphique
     Description de la carte: AMD Radeon HD 8330
     ID du vendeur: 0x1002
     ID du périphérique: 0x9832
     RAM de la carte: 512
     Pilotes de la carte: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
     Version du pilote: 13.152.0.0
     Date du pilote: 8-30-2013
     Direct2D activé: false
     DirectWrite activé: false (6.3.9600.16384)
     Paramètres ClearType: Paramètres ClearType introuvables
     Rendu WebGL: false
     Fenêtres avec accélération graphique: 0
     AzureCanvasBackend: skia
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: none
 JavaScript
 Ramasse-miettes incrémentiel: 1
 Accessibilité
   Activée: 0
   Empêcher l'accessibilité: 0
 Versions des bibliothèques
     Version minimale attendue
     Version utilisée
     NSPR
     4.10.2
     4.10.2
     NSS
     3.15.4 Basic ECC
     3.15.4 Basic ECC
     NSS Util
     3.15.4
     3.15.4
     NSS SSL
     3.15.4 Basic ECC
     3.15.4 Basic ECC
     NSS S/MIME
     3.15.4 Basic ECC
     3.15.4 Basic ECC
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So you haven't set-up the account yet. Use Manual Setup when the wizard fails to detect the settings automatically.

https://support.mozilla.org/en-US/kb/manual-account-configuration

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I did read it once, and now a second time; does not answer the problem

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So what is the problem?

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"Echec de l'authentification/L'identification sur le serveur" what I have mentioned at the beginning

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You'd need to be a little more specific what your problem with manual account setup is, and what you don't understand from the article.

You may also ask in a French forum in case that helps.