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Why does the audio and video sometimes not work?

  • 3 odgovori
  • 1 ima to težavo
  • 5 ogledov
  • Zadnji odgovor od FredMcD

Holly1958
Holly1958
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When I first downloaded Firefox video and audio didn't always work. Now it works most of the time but I sometimes get a message about the Flash plug-in. The message is "Try again later".

When I first downloaded Firefox video and audio didn't always work. Now it works most of the time but I sometimes get a message about the Flash plug-in. The message is "Try again later".

Vsi odgovori (3)

FredMcD
FredMcD
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I found that after Firefox v29, a LOT of my settings and
add-ons were changed / reset. Try this; Start Firefox in Safe Mode
While you are in safe mode;
Firefox Options > Advanced > General.
Look for and turn off Use Hardware Acceleration.
Then check ALL of your settings. Browser and add-ons. Then restart.

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

Holly1958
Holly1958 Lastnik vprašanja
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I'm reluctant to do the fix you suggested right now as I'm having the problem very infrequently now. However, if it gets worse, I will take your suggestion. I downloaded Firefox on April 29 and that was the same day Firefox version 29 came out. A few days ago my Firefox was updated to 29.0.1. After joining the forum I noticed people have problems with Firefox just as they do with IE. I like having 2 browsers and Firefox is my default browser.

FredMcD
FredMcD
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Hello,

Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  1. Open Firefox Options window (Preferences on Mac or Linux) as follows:
    • In Firefox 29.0 and above, click the menu button New Fx Menu and select Options for Windows or Preferences on Mac or Linux.
    • In Firefox 28.0 and previous versions, click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  2. In the Firefox Options (or Preferences) window, click the Advanced tab, then select General.
  3. In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  4. Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Did this fix your problems? Please report back to us!

Thank you.