Претражи подршку

Избегните преваре подршке. Никада од вас нећемо тражити да зовете или шаљете поруке на број или да делите личне податке. Пријавите сумњиве радње преко „Пријавите злоупотребу” опције.

Сазнај више

If I try to open troubleshooting information, firefox hangs.

  • 3 одговорa
  • 4 имају овај проблем
  • 17 прегледа
  • Последњи одговор послао cor-el

more options

Firefox hangs when I try to open "troubleshooting information" under the help menu. It also hangs on multiple websites. I have reset firefox, uninstalled and re-installed, deleted user.js files, renamed the places.sqlite file, turned off hardware acceleration, and deleted the sessionstore.js file. Nothing works. How do I fix this? I'm running win 8.1.

Firefox hangs when I try to open "troubleshooting information" under the help menu. It also hangs on multiple websites. I have reset firefox, uninstalled and re-installed, deleted user.js files, renamed the places.sqlite file, turned off hardware acceleration, and deleted the sessionstore.js file. Nothing works. How do I fix this? I'm running win 8.1.

Изабрано решење

Hello, Thanks for letting us know about your problem. Did you try by creating a new profile? For more instruction on creating a profile, please see this article Profile Manager - Create, remove or switch Firefox profiles

For more instruction to get ride of hanging, please see this article Firefox hangs or is not responding - How to fix.

Hope this solves your problem. Please let us know if this problem can not be solved by above methods. Regards

Прочитајте овај одговор са објашњењем 👍 0

Сви одговори (3)

more options

Одабрано решење

Hello, Thanks for letting us know about your problem. Did you try by creating a new profile? For more instruction on creating a profile, please see this article Profile Manager - Create, remove or switch Firefox profiles

For more instruction to get ride of hanging, please see this article Firefox hangs or is not responding - How to fix.

Hope this solves your problem. Please let us know if this problem can not be solved by above methods. Regards

more options

Actually, I had tried creating a new profile, and it didn't solve the issue. But I found the problem, my computer had (for unknown reasons) deleted the troubleshooting add-on, once it was re-installed, it works fine. I haven't encountered further issues with hangs on websites yet, if I do, I'll be back.

more options

Note that this can be caused by a problem with prefs or with hardware acceleration in Firefox. You need to close and restart Firefox after toggling the hardware acceleration setting and may have to hold down the Shift key while starting Firefox.

It is possible that a reset carries over the problem, so a completely new profile might be worth a try if it happens again.