Avatar for Username

Претражи подршку

Избегните преваре подршке. Никада од вас нећемо тражити да зовете или шаљете поруке на број или да делите личне податке. Пријавите сумњиве радње преко „Пријавите злоупотребу” опције.

Сазнај више

Ова тема је архивирана. Питајте друго питање ако вам је потребна помоћ.

Firefox cannot 'connect' to documents in Google Drive, but other browsers (ie Chrome and IE) can. HELP!

  • 2 одговорa
  • 2 имају овај проблем
  • 3 прегледа
  • Последњи одговор послао lechng

lechng
lechng
more options

I am having issues opening most documents in my Google Drive from Firefox. When I click on a document in my Google Drive, it would say 'Trying to connect' and nothing would happen. I scroll up and down the document, but cannot work on it.

I have tried to reinstall Firefox, refresh it. Remove the cookies and cache. Work in Privacy mode. None of these have worked. I do not have add-ons, except Ad-Blocker.

I can work on my Google Drive documents without issues in Chrome, but I loathe to change my browser.

If anyone has any ideas, please help!

Thanks!!

I am having issues opening most documents in my Google Drive from Firefox. When I click on a document in my Google Drive, it would say 'Trying to connect' and nothing would happen. I scroll up and down the document, but cannot work on it. I have tried to reinstall Firefox, refresh it. Remove the cookies and cache. Work in Privacy mode. None of these have worked. I do not have add-ons, except Ad-Blocker. I can work on my Google Drive documents without issues in Chrome, but I loathe to change my browser. If anyone has any ideas, please help! Thanks!!

Измењено од стране lechng

Сви одговори (2)

guigs
guigs
more options

Do you have an antivirus that could be blocking a connection for gdocs? Here is a list that need to be allowed: https://support.google.com/a/answer/2589954?hl=en

If that is not the issue, I might also try any firewall or network settings, (any vpn or operating system settings that may be blocking Firefox?)

I hope this helps.

lechng
lechng Власник питања
more options

Thanks so much, guigs! I will look into the the antivirus. The thing is I have had all my antivirus and vpn etc in place long before the problem appeared. I had been using gdocs on Firefox without issue until just recently (a couple of weeks ago).

The problem seem to pop up when I updated to the most recent Firefox and I may try to downgrade to see what happens or wait until the newest version of Firefox is released.

Thanks again!