Cannot retrieve IMAP mail from Gmail using Thunderbird
My overall goal is to switch over from POP3 to IMAP without losing my previous messages. So I just created in Thunderbird an IMAP version of my POP3 Gmail account. I have been led to believe this is permitted and, clearly I don't want to wipe out my POP3 account (and all of its messages on my local system) until I know the IMAP works. So now I have two "accounts" defined in Thunderbird with the same email address: one is pointing to Gmail POP3 and one to Gmail IMAP. Now, any attempt to retrieve mail from IMAP results in the error "the mail server for account <xxxx>@gmail.com responded : Unknown command <gibberish string>". (See error image attached.) The gibberish string is different each time I try it.
I have enabled IMAP in my Gmail account config.
I have searched the web for similar problems and none of the proposed solutions work for me.
Other data: using latest Thunderbird on Windows 10. Any clues?
Сви одговори (4)
Looks like the image didn't make it into my question. I'll try again.
Please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information. Press the "Copy text to clipboard button" and paste the information into your reply.
Troubleshooting (truncated to 10k characters):
Application Basics
Name: Thunderbird Version: 52.4.0 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.4.0 Profile Folder: Open Folder
(Local drive) Application Build ID: 20171004092449 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles
Mail and News Accounts account1: INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
account4: INCOMING: account4, , (pop3) pop.gmail.com:995, SSL, passwordCleartext OUTGOING: , smtp.gmail.com:465, SSL, passwordCleartext, true OUTGOING: , smtp.gmail.com:465, SSL, passwordCleartext, false OUTGOING: , smtp.gmail.com:465, SSL, passwordCleartext, false
account6: INCOMING: account6, , (pop3) pop.gmail.com:995, SSL, passwordCleartext OUTGOING: , smtp.gmail.com:465, SSL, passwordCleartext, true
account9: INCOMING: account9, , (imap) imap.gmail.com:993, SSL, OAuth2 OUTGOING: , smtp.gmail.com:465, SSL, passwordCleartext, true
Crash Reports https://crash-stats.mozilla.com/report/index/bp-5069e4b7-b971-4116-9149-baf170170722 (22/07/2017) https://crash-stats.mozilla.com/report/index/bp-34337d76-53a1-4b53-a63a-6c60f2170110 (11/01/2017) https://crash-stats.mozilla.com/report/index/bp-ab433662-db4c-42c4-be31-473fd2170110 (11/01/2017) https://crash-stats.mozilla.com/report/index/bp-63b73de2-4ad3-400d-ab13-96db12140726 (27/07/2014)
Extensions gContactSync, 2.0.12, true, gContactSync@pirules.net Google Search for Thunderbird, 1.0, true, gsearch@standard8.plus.com ImportExportTools, 3.2.4.1, true, {3ed8cc52-86fc-4613-9026-c1ef969da4c3} Lightning, 5.4.4, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false dom.apps.reset-permissions: true extensions.lastAppVersion: 52.4.0 font.internaluseonly.changed: true font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.variable.el: 17 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 14 gfx.crash-guard.glcontext.appVersion: 45.4.0 gfx.crash-guard.glcontext.deviceID: 0x11c0 gfx.crash-guard.glcontext.driverVersion: 21.21.13.7306 gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.glcontext: 2 gfx.direct3d.last_used_feature_level_idx: 0 mail.openMessageBehavior.version: 1 mail.winsearch.enable: true mail.winsearch.firstRunDone: true mail.winsearch.global_reindex_time: 1261614790 mailnews.database.global.datastore.id: ab70c48f-e248-4462-95e0-92db516b008 media.gmp.storage.version.observed: 1 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1509079733 places.history.expiration.transient_current_max_pages: 54011 plugin.importedState: true plugins.update.notifyUser: true print.print_printer: Canon iP4500 series print.printer_Canon_Inkjet_iP4500_series.print_bgcolor: false print.printer_Canon_Inkjet_iP4500_series.print_bgimages: false print.printer_Canon_Inkjet_iP4500_series.print_command: print.printer_Canon_Inkjet_iP4500_series.print_downloadfonts: false print.printer_Canon_Inkjet_iP4500_series.print_edge_bottom: 0 print.printer_Canon_Inkjet_iP4500_series.print_edge_left: 0 print.printer_Canon_Inkjet_iP4500_series.print_edge_right: 0 print.printer_Canon_Inkjet_iP4500_series.print_edge_top: 0 print.printer_Canon_Inkjet_iP4500_series.print_evenpages: true print.printer_Canon_Inkjet_iP4500_series.print_footercenter: print.printer_Canon_Inkjet_iP4500_series.print_footerleft: &PT print.printer_Canon_Inkjet_iP4500_series.print_footerright: &D print.printer_Canon_Inkjet_iP4500_series.print_headercenter: print.printer_Canon_Inkjet_iP4500_series.print_headerleft: &T print.printer_Canon_Inkjet_iP4500_series.print_headerright: &U print.printer_Canon_Inkjet_iP4500_series.print_in_color: true print.printer_Canon_Inkjet_iP4500_series.print_margin_bottom: 0.5 print.printer_Canon_Inkjet_iP4500_series.print_margin_left: 0.5 print.printer_Canon_Inkjet_iP4500_series.print_margin_right: 0.5 print.printer_Canon_Inkjet_iP4500_series.print_margin_top: 0.5 print.printer_Canon_Inkjet_iP4500_series.print_oddpages: true print.printer_Canon_Inkjet_iP4500_series.print_orientation: 0 print.printer_Canon_Inkjet_iP4500_series.print_pagedelay: 500 print.printer_Canon_Inkjet_iP4500_series.print_paper_data: 9 print.printer_Canon_Inkjet_iP4500_series.print_paper_height: 11.00 print.printer_Canon_Inkjet_iP4500_series.print_paper_size_type: 0 print.printer_Canon_Inkjet_iP4500_series.print_paper_size_unit: 1 print.printer_Canon_Inkjet_iP4500_series.print_paper_width: 8.50 print.printer_Canon_Inkjet_iP4500_series.print_reversed: false print.printer_Canon_Inkjet_iP4500_series.print_scaling: 1.00 print.printer_Canon_Inkjet_iP4500_series.print_shrink_to_fit: true print.printer_Canon_Inkjet_iP4500_series.print_to_file: false print.printer_Canon_Inkjet_iP4500_series.print_unwriteable_margin_bottom: 0 print.printer_Canon_Inkjet_iP4500_series.print_unwriteable_margin_left: 0 print.printer_Canon_Inkjet_iP4500_series.print_unwriteable_margin_right: 0 print.printer_Canon_Inkjet_iP4500_series.print_unwriteable_margin_top: 0 print.printer_Canon_iP4500_series.print_bgcolor: false print.printer_Canon_iP4500_series.print_bgimages: false print.printer_Canon_iP4500_series.print_colorspace: print.printer_Canon_iP4500_series.print_command: print.printer_Canon_iP4500_series.print_downloadfonts: false print.printer_Canon_iP4500_series.print_duplex: 0 print.printer_Canon_iP4500_series.print_edge_bottom: 0 print.printer_Canon_iP4500_series.print_edge_left: 0 print.printer_Canon_iP4500_series.print_edge_right: 0 print.printer_Canon_iP4500_series.print_edge_top: 0 print.printer_Canon_iP4500_series.print_evenpages: true print.printer_Canon_iP4500_series.print_footercenter: print.printer_Canon_iP4500_series.print_footerleft: &PT print.printer_Canon_iP4500_series.print_footerright: &D print.printer_Canon_iP4500_series.print_headercenter: print.printer_Canon_iP4500_series.print_headerleft: &T print.printer_Canon_iP4500_series.print_headerright: &U print.printer_Canon_iP4500_series.print_in_color: true print.printer_Canon_iP4500_series.print_margin_bottom: 0.5 print.printer_Canon_iP4500_series.print_margin_left: 0.5 print.printer_Canon_iP4500_series.print_margin_right: 0.5 print.printer_Canon_iP4500_series.print_margin_top: 0.5 print.printer_Canon_iP4500_series.print_oddpages: true print.printer_Canon_iP4500_series.print_orientation: 0 print.printer_Canon_iP4500_series.print_page_delay: 50 print.printer_Canon_iP4500_series.print_pagedelay: 500 print.printer_Canon_iP4500_series.print_paper_data: 9 print.printer_Canon_iP4500_series.print_paper_height: 11.00 print.printer_Canon_iP4500_series.print_paper_name: print.printer_Canon_iP4500_series.print_paper_size_type: 0 print.printer_Canon_iP4500_series.print_paper_size_unit: 1 print.printer_Canon_iP4500_series.print_paper_width: 8.50 print.printer_Canon_iP4500_series.print_plex_name: print.printer_Canon_iP4500_series.print_resolution: 0 print.printer_Canon_iP4500_series.print_resolution_name: print.printer_Canon_iP4500_series.print_reversed: false print.printer_Canon_iP4500_series.print_scaling: 0.80 print.printer_Canon_iP4500_series.print_shrink_to_fit: false print.printer_Canon_iP4500_series.print_to_file: false
...
Your Gmail IMAP server settings look good. I'd also set the 'Authentication type' for the Gmail SMTP server to 'OAuth2'.
Try to start Windows in safe mode with networking enabled. - Win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode
Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/kb/safe-mode
Does the problem go away?