Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Avatar for Username

Претражи подршку

Избегните преваре подршке. Никада од вас нећемо тражити да зовете или шаљете поруке на број или да делите личне податке. Пријавите сумњиве радње преко „Пријавите злоупотребу” опције.

Сазнај више

Ова тема је архивирана. Питајте друго питање ако вам је потребна помоћ.

video not playing

sbpoole
sbpoole
more options

My videos on Google Photos will not play. Avi, Mov, or Mp4 video show "this video format is not supported". Chrome and Internet Explorer has no problems playing them, just Firefox 84.0.1 (64-bit)

My videos on Google Photos will not play. Avi, Mov, or Mp4 video show "this video format is not supported". Chrome and Internet Explorer has no problems playing them, just Firefox 84.0.1 (64-bit)

Сви одговори (4)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Can show us what you are talking about and provide links so that we can try and replicate the issue?

sbpoole
sbpoole Власник питања
more options

Mainly my personal Google Photos page, no videos will play but will play in all other browsers. Here is a link to an Amazon product video and they won't play either.

https://www.amazon.com/Icotec-Night-Stalker-Hunting-Gear/dp/B07K8W3LMD/ref=sr_1_53?dchild=1&keywords=coyote+call&pd_rd_r=0a6c1799-3e9b-4ab8-af6c-71c6e83291c1&pd_rd_w=XIvLZ&pd_rd_wg=WY5JL&pf_rd_p=0ec05f25-9534-48fe-9c3e-40b89957230e&pf_rd_r=18BX5W6WYNTPNERZRS1J&qid=1610539850&sr=8-53

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

It works for me. see screenshot Did you try safe mode?

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Safe Mode would be a good test.

Also, Firefox on Windows 7 uses Media Foundation, Microsoft's media components, to play H.264/MP4 video. I have a copy of the old YouTube test page. Does this show your Firefox will play H.264/MP4 videos:

https://www.jeffersonscher.com/sumo/html5-video.html

(The results we want are "supported" or "probably".)