Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Претражи подршку

Избегните преваре подршке. Никада од вас нећемо тражити да зовете или шаљете поруке на број или да делите личне податке. Пријавите сумњиве радње преко „Пријавите злоупотребу” опције.

Сазнај више

Ова тема је архивирана. Питајте друго питање ако вам је потребна помоћ.

Cannot open after the lastest update

  • 2 одговорa
  • 1 има овај проблем
  • 14 прегледа
  • Последњи одговор послао submarina

submarina
submarina
more options

I updated my Mozilla today and, after I closed it the last time, it just won't let me reopen. It shows a warning window saying: "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window."

I even shutted down and restarted my laptop, but it keeps giving me this same message when I try to open Mozilla. I unistalled, reinstalled... still the same warning.

Tried both close and cancel buttons, none worked to change a thing, nothing happens.

I updated my Mozilla today and, after I closed it the last time, it just won't let me reopen. It shows a warning window saying: "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window." I even shutted down and restarted my laptop, but it keeps giving me this same message when I try to open Mozilla. I unistalled, reinstalled... still the same warning. Tried both close and cancel buttons, none worked to change a thing, nothing happens.
Приложени снимци екрана

Измењено од стране submarina

Изабрано решење

See:

Прочитајте овај одговор са објашњењем 👍 1

Сви одговори (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Одабрано решење

See:

submarina
submarina Власник питања
more options

Thanks! I tried all of them, but it did no work until the last one (the part of deleting the parent.lock was impossible 'cause it kept saying I had the Firefox running and the doc was in use).

The Restore data from a locked profile" option worked after I deleted all the profiles and created a new one. Thanks again!!