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I can not receive emails

  • 3 одговорa
  • 0 има овај проблем
  • 4 прегледа
  • Последњи одговор послао christ1

Sissy
Sissy
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I can not receive emails. I am on maternity leave so I not sure when it started.

I use Windows 10, Thunderbird version 102.6.1. My Anti-Virus product is Windows, if I'm not mistaking The mail accounts (2 accounts) are IMAP, same host I am able to sent emails but not save them. Thunderbird is Online mode, an other mail account from an other host does receive emails When I click on 'get messages' I get the note (at the left bottom corner): 'checking mail server capabilities' I have not changes anything in the settings.

Does anybody have an idea?

I can not receive emails. I am on maternity leave so I not sure when it started. I use Windows 10, Thunderbird version 102.6.1. My Anti-Virus product is Windows, if I'm not mistaking The mail accounts (2 accounts) are IMAP, same host I am able to sent emails but not save them. Thunderbird is Online mode, an other mail account from an other host does receive emails When I click on 'get messages' I get the note (at the left bottom corner): 'checking mail server capabilities' I have not changes anything in the settings. Does anybody have an idea?

Сви одговори (3)

christ1
christ1
  • Top 25 Contributor
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Try to start Windows 10 in safe mode with networking enabled.

Does the problem go away?

Windows safe mode disables anti-virus software. This is a troubleshooting step, not a solution.

Sissy
Sissy Власник питања
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Hi Christ1, Thank you for your reply.

I tried it but the problem did not go away.

Измењено од стране Sissy

christ1
christ1
  • Top 25 Contributor
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What error message do you get?

See also https://support.mozilla.org/kb/cannot-receive-messages