Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Претражи подршку

Избегните преваре подршке. Никада од вас нећемо тражити да зовете или шаљете поруке на број или да делите личне податке. Пријавите сумњиве радње преко „Пријавите злоупотребу” опције.

Сазнај више

Ова тема је архивирана. Питајте друго питање ако вам је потребна помоћ.

INFO Folder has disappeared after upgrade.

  • 5 одговорa
  • 2 имају овај проблем
  • 10 прегледа
  • Последњи одговор послао Wayne Mery

wmalle
wmalle
more options

After an upgrade, was not able to receive new emails, but had all the current folders. After waiting overnight, I am able to send and receive new emails, BUT an INFO Folder (not Local Folder) has disappeared with lots of important messages. Any suggestions on how to retrieve that INFO Folder? Thank You in advance. 

  -   Will M.
After an upgrade, was not able to receive new emails, but had all the current folders. After waiting overnight, I am able to send and receive new emails, BUT an INFO Folder (not Local Folder) has disappeared with lots of important messages. Any suggestions on how to retrieve that INFO Folder? Thank You in advance. - Will M.

Сви одговори (5)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Is it better with 115.2.2 or 115.2.3? Are you using View > Folders > Unified? Is it better with View > Folders > All?

wmalle
wmalle Власник питања
more options

Thanks, Wayne Mery, but toggling from "Unified" to "All" Folders did not make my missing Info Folder reappear.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Who is your mail provider? Does the folder show in the subscription list after right+click in folder pane ?

Измењено од стране Wayne Mery

wmalle
wmalle Власник питања
more options

Hi, Wayne Mery.

Optimum. and NO, Right clicking on Folder pane does NOT seem to resolve the disappearance of the "INFO" Folder. Thsnk you for trying. -Will M.

Измењено од стране Wayne Mery

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

If it's an imap folder I'm sure the data is still there. We have more fixes coming over the next week that might help.