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My App keeps crashing when I open it

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mdobbs20
mdobbs20
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My firefox crashes every time I try to open the app. Restarting my phone and redownloading the app does not help, and I cannot access the app to do much else.

My firefox crashes every time I try to open the app. Restarting my phone and redownloading the app does not help, and I cannot access the app to do much else.

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Paul
Paul
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Hi

I am sorry to hear that Firefox for iOS is crashing. I hope that we can help resolve this for you. Before following the steps below, please make sure that you have updated both your iOS device and Firefox for iOS to the latest versions available.

As a first step, close down many of the tabs that you have open to as few as possible. Does this help reduce the incidence of a crash?

If this does not resolve the issue, open the iOS Settings app, select General then iPhone Storage. Find Firefox and select Offload App. Does this help?

Failing that, we will need to look into this in more detail with some logs from inside your copy of Firefox for iOS. This article will walk you through getting both crash logs and Firefox logs. When you have them, please file them here (a GitHub account is required) so that our developers can look into this further for you.

I hope that this helps.