So to start with, this is a brand new computer, the video card was out of an old computer but everything else is brand new. Upon installing windows and updating everything we installed Firefox it started for a few minutes then crashed. After many tries(uninstalling and reinstalling) we find that uninstalling Firefox and installing through Microsoft store it will start once but crash shortly after and will not start again. If we are able to get through to the menu and disable hardware acceleration it works a little longer but will eventually crash and never open again. Holding down shift will not open troubleshooting mode. I have updated everything to make sure it is up-to-date, through manufacturers websites. I have gone step by step with every recommended page to try and I still can't get Firefox to start even once now. I'm sure it is a check box somewhere that needs to be checked or unchecked preventing Firefox from starting, but I am at my wit's end here. Please help!