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On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

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Won't open

  • 1 одговор
  • 1 има овај проблем
  • 4 прегледа
  • Последњи одговор послао David McRitchie

21godn
21godn
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Won't open says please close already running firefox or restart computer. And I have restarted and shut down and it still won't open. WHAT THE HELL I've even deleted the program and downloaded it and it just won't work. HELP!!

Won't open says please close already running firefox or restart computer. And I have restarted and shut down and it still won't open. WHAT THE HELL I've even deleted the program and downloaded it and it just won't work. HELP!!

Сви одговори (1)

David McRitchie
David McRitchie
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The application may have shut down abnormally, leaving the lock in place. To fix this, open the profile folder and delete the parent.lock file.

The quickest way to get to your profile is through Help>Troubleshooting information.. (or type about:support into the location bar) then use "Open containing folder".