Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

• Do NOT click the Reset button on the Safe Mode start window.

• https://support.mozilla.org/kb/Safe+Mode
• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Note that Firefox Sync also requires you to enter the Master Password.

I tried tried what you suggested and still had the problem. Then I tried logging off of the site, then revisited it and let it log on automatically again, and I did not get the prompt--it was as if the software security device didn't recognize I was logged on to that site, but once I logged off and let it log on again, the problem disappeared. Works fine now. thanks

none of this is working. So what now? It's really irritating.  :-(

Hi shirleyone

Could you please start a new thread for your question instead of posting in an existing thread?

Then you can provide more information like your operating system and installed extensions and installed plugins.

• [start a new thread]
• [/kb/Using+the+Troubleshooting+Informatio...]