Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Претражи подршку

Избегните преваре подршке. Никада од вас нећемо тражити да зовете или шаљете поруке на број или да делите личне податке. Пријавите сумњиве радње преко „Пријавите злоупотребу” опције.

Сазнај више

Ова тема је архивирана. Питајте друго питање ако вам је потребна помоћ.

Why does the "AccountDetails" window only give me Back, Finish, Cancel options when trying to create a Firefox Sync account and not allow me to complete set-up?

  • 6 одговорa
  • 1 има овај проблем
  • 1 преглед
  • Последњи одговор послао darthburke

darthburke
darthburke
more options

I'm trying to set up Firefox sync. I go to Tools>Set up sync. Box opens. I click 'Create a New Account'. I fill in my Account Details. The only options I'm given at the bottom of the box are 'Back', 'Finish', 'Cancel'. There is no 'Next' button. I click 'Finish' and the box disappears. Even when I try to click 'Sync Options' nothing happens.

I'm trying to set up Firefox sync. I go to Tools>Set up sync. Box opens. I click 'Create a New Account'. I fill in my Account Details. The only options I'm given at the bottom of the box are 'Back', 'Finish', 'Cancel'. There is no 'Next' button. I click 'Finish' and the box disappears. Even when I try to click 'Sync Options' nothing happens.

Изабрано решење

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
Прочитајте овај одговор са објашњењем 👍 1

Сви одговори (6)

the-edmeister
the-edmeister
  • Moderator
more options

Are you blocking 3rd party cookies for reCaptcha?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Одабрано решење

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
darthburke
darthburke Власник питања
more options

cor-el, 

Thank you for the help. I followed your instructions and it worked in Safe Mode. I went through my Add-ons and disabled them one at a time until I found the culprit.

Additional question: If I set up Sync and run it for my desktop and laptop, then turn my add-on back on, will it continue to interfere? Or only when it tries to re-sync? I'm asking because I love the add-on that causing the trouble and will have a hard time letting it go. Thanks again for the help. DB

darthburke
darthburke Власник питања
more options

the-edmeister, I'm not sure. Where do I get my browser cookie info?

Измењено од стране darthburke

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Which extension caused your problem?

Is this an extension that blocks content?

darthburke
darthburke Власник питања
more options

It was Facebook Purity. It blocks ad's and let's you customize content content from FB so you can see only what you want.