Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

How do I change white smoke on new tab back to the thumbnails?

s2Teennovelist
s2Teennovelist
more options

There is something off with my New Tab feature instead of opening with my thumbnails, it opens to this website: www.trovi.com/?gd=&ctid=CT3326235&octid=EB_ORIGINAL_CTID&ISID=M3EB81D18-1C06-4618-A05F-EEA6AC2C6348&SearchSource=69&CUI=&SSPV=&Lay=1&UM=5&UP=SP8852B7AA-8067-4CB1-A52A-737DBD92F973

I've tried removing it but it hasn't worked, I can't find the grid button, and the Fire Fox Help Link: The thumbnails on the new tab page are missing - how to get them back: I've tried everything from changing the search engine to removing babylon and everything and nothing has worked. White Smoke is still up and i don't know what else to do.

There is something off with my New Tab feature instead of opening with my thumbnails, it opens to this website: www.trovi.com/?gd=&ctid=CT3326235&octid=EB_ORIGINAL_CTID&ISID=M3EB81D18-1C06-4618-A05F-EEA6AC2C6348&SearchSource=69&CUI=&SSPV=&Lay=1&UM=5&UP=SP8852B7AA-8067-4CB1-A52A-737DBD92F973 I've tried removing it but it hasn't worked, I can't find the grid button, and the Fire Fox Help Link: The thumbnails on the new tab page are missing - how to get them back: I've tried everything from changing the search engine to removing babylon and everything and nothing has worked. White Smoke is still up and i don't know what else to do.

Alla svar (2)

Andrew
Andrew
  • Moderator
more options

Hello,

It is evident an add-on is causing this. Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that turns off some settings, disables most add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • In Firefox 29.0 and above, click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.
  • In previous Firefox versions, click on the Firefox button at the top left of the Firefox window and click on Help (or click on Help in the Menu bar, if you don't have a Firefox button) then click on Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".
Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

Sometimes finding the add-on just doesn't do it at times, so you may want to do the following as well: If you go to "about:config" in your browser without the quotes, click the promise to be careful button and search for browser.newtab.url and double click to edit the value and change it to about:newtab, this should fix your issue.

the-edmeister
the-edmeister
  • Moderator
more options

See this article about removing that Trovi garbage. http://malwaretips.com/blogs/trovi-com-removal/