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When I open Mozilla Firefox, I open the page, the website doesnot load.

  • 8 svar
  • 2 har detta problem
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  • Senaste svar av litnun1988

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When I try to load Mozilla Firefox, the website does not load. I have tried (in order) uninstalling and reinstalling Mozilla, downgrading to Mozilla 6, tried to confirm plug ins but the Mozilla website took forever to find my plugins. Then I tried to reset disable some of my plug ins. Then I did a factory reset of Mozilla Firefox. I don't know what else to do, please help.

When I try to load Mozilla Firefox, the website does not load. I have tried (in order) uninstalling and reinstalling Mozilla, downgrading to Mozilla 6, tried to confirm plug ins but the Mozilla website took forever to find my plugins. Then I tried to reset disable some of my plug ins. Then I did a factory reset of Mozilla Firefox. I don't know what else to do, please help.

Vald lösning

Hi thank you for all who have helped me with this problem. I did a system restore on my computer and when I rebooted the computer, Firefox started perfectly. I am so happy for this because I need this for a job.

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Alla svar (8)

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hey,i think this may help you..go to start->all programs->hold the shift key and click mozilla firefox->pop up window pops out->click reset firefox...this may be due to overstorage of cache or internal crashing of firefox..hope this helps you..

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Thanks but it didn't help. Maybe its something with the registry

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Could you describe this problem in a little more detail: When you start Firefox, do you get the window frame and the built-in home page, or a blank page, or you don't even get the window frame showing up? If you get the home page, what happens next when you try to load any page or do a search?

Can you recall making any changes just before this happened, such as installing some new software or updating Firefox?

Depending on your security software, this article might be relevant: Fix problems connecting to websites after updating Firefox.

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Thank you jscher2000, well when I open Mozilla Firefox, I get the frame. The home page page comes up, when I type in a web address and press enter, it says connecting and then stops.. It stays on the home page.

No I have not made any changes, installed anything or updated Firefox.

Thanks

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Hmm, usually if Firefox can't load a page it will show an error page. Is there a similar "silent fail" if you use a bookmark or use one of the search boxes?

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Yes there is

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I'm not sure from the earlier discussion in this thread, but have you tried starting Firefox in its Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

Not all add-ons are disabled: Flash and other plugins still run

If Firefox is not running: Hold down the Shift key when starting Firefox.

A small dialog should appear. Click "Start in Safe Mode" (not Reset).

Can you access any sites in Safe Mode?


Could you also check these things:

(1) In case the problem is connection settings, try making this change in Firefox:

"3-bar" menu button (or Tools menu) > Options > Advanced > Network mini-tab > "Settings" button

Change to "No proxy" and see whether that makes any difference.

(2) In case it's a firewall issue, please see: Configure firewalls so that Firefox can access the Internet.

(3) In case it's a malware problem, you could download some of the tools listed in our support article onto a USB flash drive using your laptop: Troubleshoot Firefox issues caused by malware.

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Vald lösning

Hi thank you for all who have helped me with this problem. I did a system restore on my computer and when I rebooted the computer, Firefox started perfectly. I am so happy for this because I need this for a job.