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Thunderbird 16.0.1, iMac 10.5.8. crashed when I sorted by Subject. Now it wont start even in Safe Mode. Help! @ XPCWrappedNative::FlatJSObjectFinalized

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webrawer
webrawer
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Thanks for your help! I don't have a virus blocker, so a recent answer does not help. Thunderbird was fine since I installed last week - except i noticed it crashed a couple times when I hit sort by Subject. Now, it crashed on startup. I have restarted and tried Safe Mode, both give me a quick glimpse of the page before it crashes. The only add on is a theme for the header. here is the most recent crash report (i will put the one before Safemode below too - what can I do? thank you so much! Wendy

AdapterDeviceID: 0x 867 AdapterVendorID: 0x10de Add-ons: tbtestpilot@labs.mozilla.com:1.3.9,{972ce4c6-7e08-4474-a285-3208198ce6fd}:16.0.1 BuildID: 20121010150919 CrashTime: 1407864723 EMCheckCompatibility: true Email: web@greenmap.org FramePoisonBase: 00000000f0dea000 FramePoisonSize: 4096 InstallTime: 1407526262 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x 867 ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SecondsSinceLastCrash: 110 StartupTime: 1407864716 Theme: classic/1.0 Throttleable: 1 Vendor: Version: 16.0.1

This report also contains technical information about the state of the application when it crashed.

earlier::

AdapterDeviceID: 0x 867 AdapterVendorID: 0x10de Add-ons: tbtestpilot@labs.mozilla.com:1.3.9,{972ce4c6-7e08-4474-a285-3208198ce6fd}:16.0.1 BuildID: 20121010150919 CrashTime: 1407855926 EMCheckCompatibility: true Email: web@greenmap.org FramePoisonBase: 00000000f0dea000 FramePoisonSize: 4096 InstallTime: 1407526262 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x 867 ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SecondsSinceLastCrash: 144 StartupTime: 1407855925 Theme: classic/1.0 Throttleable: 1 Vendor: Version: 16.0.1

This report also contains technical information about the state of the application when it crashed.

Thanks for your help! I don't have a virus blocker, so a recent answer does not help. Thunderbird was fine since I installed last week - except i noticed it crashed a couple times when I hit sort by Subject. Now, it crashed on startup. I have restarted and tried Safe Mode, both give me a quick glimpse of the page before it crashes. The only add on is a theme for the header. here is the most recent crash report (i will put the one before Safemode below too - what can I do? thank you so much! Wendy AdapterDeviceID: 0x 867 AdapterVendorID: 0x10de Add-ons: tbtestpilot@labs.mozilla.com:1.3.9,{972ce4c6-7e08-4474-a285-3208198ce6fd}:16.0.1 BuildID: 20121010150919 CrashTime: 1407864723 EMCheckCompatibility: true Email: web@greenmap.org FramePoisonBase: 00000000f0dea000 FramePoisonSize: 4096 InstallTime: 1407526262 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x 867 ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SecondsSinceLastCrash: 110 StartupTime: 1407864716 Theme: classic/1.0 Throttleable: 1 Vendor: Version: 16.0.1 This report also contains technical information about the state of the application when it crashed. earlier:: AdapterDeviceID: 0x 867 AdapterVendorID: 0x10de Add-ons: tbtestpilot@labs.mozilla.com:1.3.9,{972ce4c6-7e08-4474-a285-3208198ce6fd}:16.0.1 BuildID: 20121010150919 CrashTime: 1407855926 EMCheckCompatibility: true Email: web@greenmap.org FramePoisonBase: 00000000f0dea000 FramePoisonSize: 4096 InstallTime: 1407526262 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x 867 ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SecondsSinceLastCrash: 144 StartupTime: 1407855925 Theme: classic/1.0 Throttleable: 1 Vendor: Version: 16.0.1 This report also contains technical information about the state of the application when it crashed.

Ändrad av Wayne Mery

Alla svar (7)

Wayne Mery
Wayne Mery
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webrarer,

Thanks for posting the previous information. Unfortunately those details are not useful. Please post your crash ID https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports

webrawer
webrawer Frågans ägare
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bp-766f270d-bd14-4f91-a168-bdf7e2140812

thanks Wayne!

webrawer
webrawer Frågans ägare
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Hoping someone can help me with this issue soon. Still crashing on startup. Thank you! Wendy

Wayne Mery
Wayne Mery
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crash is @ XPCWrappedNative::FlatJSObjectFinalized https://crash-stats.mozilla.com/report/index/766f270d-bd14-4f91-a168-bdf7e2140812

1. Can you update to version 24? 2. Does problem go away when TB started in safe mode? see https://support.mozilla.org/en-US/kb/safe-mode

webrawer
webrawer Frågans ägare
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Thanks Wayne, I tried Safe Mode before posting this and no, it still crashed on start up. And no on version 24, it gives me a slash across the icon. Thanks for the suggestions - any others? thanks!

James
James
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You need OSX 10.6+ in order to use Firefox and Thunderbird 17.0 and newer including current 31.0.

webrawer
webrawer Frågans ägare
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Oddly it is working again! Dont know why, but i like it!