Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

address book locked

more options

I have Thunderbird 31.0 ( portable) and downloaded 31.1.0 portable.

After decompressing the paf file into the folder I copied the "data" folder from 31.0 to 31.1.0.

When I open Thunderbird 31.1.0 it states the it can't load the address book because it is locked or in use. I have copied the data folder from the older versions into the newest versions before and it has transferred the info from the older version to the newest without a problem. Does anyone know what might be worng?

thank you

I have Thunderbird 31.0 ( portable) and downloaded 31.1.0 portable. After decompressing the paf file into the folder I copied the "data" folder from 31.0 to 31.1.0. When I open Thunderbird 31.1.0 it states the it can't load the address book because it is locked or in use. I have copied the data folder from the older versions into the newest versions before and it has transferred the info from the older version to the newest without a problem. Does anyone know what might be worng? thank you

Alla svar (1)

more options

That sounds like this bug.

As usual, before going any further and trying anything, please make a backup of your profile. Did I mention a backup would be ideal? Oh, and please make a backup of your profile.

Among the last comments there is a suggestion to recreate the panacea.dat file in your profile.

This is done automatically next time you start Thunderbird, and is a safe operation (search for "panacea" on this page).

Let me know if that helps.