Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

how to get rid of Astromedia

  • 1 svar
  • 2 har detta problem
  • 1 visning
  • Senaste svar av CoryMH

johndowens
johndowens
more options

somehow this software attached itself to Firefox (which I have used for years and is my first choice). and I cannot get rid of it. I uninstalled firefox and re installed, but it did not help, there it is again. Thanks, John D. Owens


edit: removed phone# and email to limit spam and per Forum rules and guidelines

somehow this software attached itself to Firefox (which I have used for years and is my first choice). and I cannot get rid of it. I uninstalled firefox and re installed, but it did not help, there it is again. Thanks, John D. Owens edit: removed phone# and email to limit spam and per [https://support.mozilla.org/en-US/kb/forum-rules-and-guidelines Forum rules and guidelines]

Ändrad av James

Alla svar (1)

CoryMH
CoryMH
more options

Hello,

If you go to:

  • Tools (or menu New Fx Menu > Add-ons > Extensions

Do you see any suspicious add-ons? If so remove them - your profile is stored separately from the Firefox application so reinstalling Firefox will not remove anything that has altered your profile.

Alternatively, the Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: This will cause you to lose any Extensions and some Preferences. To Reset Firefox do the following:

  1. Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information.Now, a new tab containing your troubleshooting information should open.
  2. At the top right corner of the page, you should see a button that says "Reset Firefox"Button reset. Click on it.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.