Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

Firefox is not longer working since this morning's update - problem ?

  • 2 svar
  • 2 har detta problem
  • 1 visning
  • Senaste svar av tonygraz

tonygraz
tonygraz
more options

Using Windows 7 pro with Kaspersky anti-virus. All I had this morning when opening firefox was a blurred outside screen with no data in the middle box area. Nothing works but the min/max/close in the upper right corner. Clicking on the firefox icon there is message "under construction". I've uninstalled and downloaded severakl time but get the same non-working screen. How can I be sure the old defective firefox is gone and that I'm downloading a new copy ?

Using Windows 7 pro with Kaspersky anti-virus. All I had this morning when opening firefox was a blurred outside screen with no data in the middle box area. Nothing works but the min/max/close in the upper right corner. Clicking on the firefox icon there is message "under construction". I've uninstalled and downloaded severakl time but get the same non-working screen. How can I be sure the old defective firefox is gone and that I'm downloading a new copy ?

Vald lösning

hello, other users with this problem all had an embedded intel hd graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem.

Intel guide to find out which model you're using

in case this doesn't solve the issue or does not apply to your system, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Läs svaret i sitt sammanhang 👍 2

Alla svar (2)

philipp
philipp
  • Moderator
more options

Vald lösning

hello, other users with this problem all had an embedded intel hd graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem.

Intel guide to find out which model you're using

in case this doesn't solve the issue or does not apply to your system, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

tonygraz
tonygraz Frågans ägare
more options

For some reason unknown to me I reloaded Firefox after this message and it loaded and performed normally.