Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Add-on works with Firefox 33.0 on one computer but on another computer, Firefox 33.0 says that add-on is incompatible.

  • 3 svar
  • 3 har detta problem
  • 20 visningar
  • Senaste svar av Morris Rosen

more options

I have a laptop and a desktop computer. Both are HP and both have recently been updated with the latest version of Windows 8.1 and Firefox 33.0. On the desktop, Norton Toolbar still works fine. However, on the laptop, Norton Toolbar is disabled and the Add-Ons webpage has a message saying that Norton Toolbar is incompatible with Firefox 33.0. Why is it compatible on my desktop but not on my laptop?

I have a laptop and a desktop computer. Both are HP and both have recently been updated with the latest version of Windows 8.1 and Firefox 33.0. On the desktop, Norton Toolbar still works fine. However, on the laptop, Norton Toolbar is disabled and the Add-Ons webpage has a message saying that Norton Toolbar is incompatible with Firefox 33.0. Why is it compatible on my desktop but not on my laptop?

Vald lösning

hello, according to norton the toolbar is already compatible with firefox versions including the current release version. please run the norton liveupdate utility repeatedly & until all components are up-to-date. in addition make sure that the toolbar is enabled under firefox > addons > extension afterwards.

for more information please refer to https://community.norton.com/blogs/product-update-announcements/firefox-33-und-norton-toolbar

Läs svaret i sitt sammanhang 👍 0

Alla svar (3)

more options

Vald lösning

hello, according to norton the toolbar is already compatible with firefox versions including the current release version. please run the norton liveupdate utility repeatedly & until all components are up-to-date. in addition make sure that the toolbar is enabled under firefox > addons > extension afterwards.

for more information please refer to https://community.norton.com/blogs/product-update-announcements/firefox-33-und-norton-toolbar

more options

Are they both the updated version as per above link?.

If so then try enabling it.

more options

Resolved.

Thank you.