I have tried everything; no toolbar and only a black square. Hours and Hours I have tried all your suggestions.
Last week for the first time in ever having zero problems with Firefox for years all I had was a black screen. I've uninstalled and reinstalled several times, searched for hours for solutions, I feel like I've tried them all to no avail. Almost every troubleshooting tip says to start with the toolbar, I have no toolbar in Firefox any longer, only a clear window where I can see my desktop behind it and a black square. Interestingly enough, from memory of course, it's said something about incompatible XP but I've got Windows 7, never had XP on this computer.
Anyway, I'm using Explorer now and I don't really like it. I've really enjoyed Firefox for years and I miss it intensely. Never had a problem on my other computer, either, but it has XP and I don't use it online any longer.
Please please please don't ask me to try any troubleshooting that involves starting at the toolbar, again, I have no toolbar, literally a black screen and only the minimize and close buttons. That is all. Thank you.
I've currently uninstalled Firefox for about the tenth time so as far as I can tell I would have to reinstall again. Thank you for any help that would help me get my Firefox back.
Vald lösning
hello KathyAZ, other users with this problem all had an embedded intel hd3000 graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764 (for win7 64 bit)
in case this doesn't solve the issue or does not apply to your system, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).
Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems
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Vald lösning
hello KathyAZ, other users with this problem all had an embedded intel hd3000 graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764 (for win7 64 bit)
in case this doesn't solve the issue or does not apply to your system, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).
Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems
THANK YOU! This has solved the problem. I am so happy. Why didn't I come here first?
you're very welcome - in future you'll know where to find us in case you would need help with your Firefox again :))