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Can the email layout (where we add to, cc, subject, etc) be customized? I need to add columns for gather more information

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danvb01
danvb01
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Example:

Add a field called the type of action we took for the email... and then it appears as a column for reporting purposes.

What I'm trying to do is to use the email for my team which uses a centralized email account and add some additional columns when the email is replied and/or forwarded for gathering important information for metrics/statistics purposes.

Example: Add a field called the type of action we took for the email... and then it appears as a column for reporting purposes. What I'm trying to do is to use the email for my team which uses a centralized email account and add some additional columns when the email is replied and/or forwarded for gathering important information for metrics/statistics purposes.

Alla svar (1)

r1si
r1si
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I think add field is impossible ( thunderbird it's a mail client not a ERP) but you can you the custom flags.... and after you can filter this...