Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

what is this open sometimes?

  • 3 svar
  • 2 har detta problem
  • 2 visningar
  • Senaste svar av FredMcD

more options

Hello some times i open firefox, this file popup for download, and i download it once, how i should install it? why it Popup outside of firefox with IDM?

screen shot: http://prntscr.com/7ck2ul

File attached

Thanks.

Hello some times i open firefox, this file popup for download, and i download it once, how i should install it? why it Popup outside of firefox with IDM? screen shot: http://prntscr.com/7ck2ul File attached Thanks.

Alla svar (3)

more options

The file name is the same that of the zip update to Adoble CME version 9 and was whitelisted in the last update to Firefox 38 Reference Bug 1162339

That's about all I know, I do not know why that this is downloading each time you open FIrefox. I would change the homepages of tour profile to make sure it does not happen, as well as make sure that Firefox is up to date.

more options

Hello i saw it again: http://prntscr.com/7gln2u

Please let me know how i can update it manually?

i use latest version of FireFox.

Thanks.

more options

Go to Adobe.com , and look for the EXE file for that program. You should also talk to their support about the issue.

Note: The download looks like a third party program installer. Next time it shows up, open the Windows Task Manager.