Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

Thunderbird cannot find the information for my work email although I have entered the server information correctly and used it with a different mail program.

  • 1 svar
  • 1 har detta problem
  • 4 visningar
  • Senaste svar av Matt

bndorny
bndorny
more options

I have created and used my personal email account. Am now trying to include my work email. The screens appearing to create it manually are not the same as in the help instructions. I have correctly entered the servers, username and password. The only option I have is "Retest". Advanced configuration and Done are grayed out. When I click on "Retest", I get the message "Thunderbird failed to find the settings for your email account."

I cannot get past that stage. I have entered the settings, so it shouldn't be trying to find any settings. I don't know what else to try.

I have created and used my personal email account. Am now trying to include my work email. The screens appearing to create it manually are not the same as in the help instructions. I have correctly entered the servers, username and password. The only option I have is "Retest". Advanced configuration and Done are grayed out. When I click on "Retest", I get the message "Thunderbird failed to find the settings for your email account." I cannot get past that stage. I have entered the settings, so it shouldn't be trying to find any settings. I don't know what else to try.

Alla svar (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options
I have entered the settings, so it shouldn't be trying to find any settings. I don't know what else to try.

it is telling you it is unable to connect using the settings you have provided. Try disabling your anti virus mail scanner while you set up your account. Check you firewall, including that with most internet security suites have that is allows Thunderbird full access to the internet.

What are the setting you are using? Is SSL or TLS used?