Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

Firefox crashing when opening, when scrolling, opening a new tab etc.....

  • 2 svar
  • 1 har detta problem
  • 2 visningar
  • Senaste svar av FredMcD

Popeye1955
Popeye1955
more options

This is my crash reports (top 5) It's been crashing for 2 days. I uninstalled, cleaned installed, virus scans, nothing helps, Can you help? bp-ca212a32-8d76-4aed-8a4f-fe1232150924 9/24/2015 3:43 PM bp-f9464e6d-26d4-490c-a243-57cb32150924 9/24/2015 2:44 PM bp-473be4ff-cbc6-4627-8cd7-5fc7c2150924 9/24/2015 2:42 PM bp-04f17dc6-dd27-4987-923a-460892150924 9/24/2015 12:12 PM bp-e35c3241-08fa-4800-8974-e08202150924 9/24/2015 12:06 PM

This is my crash reports (top 5) It's been crashing for 2 days. I uninstalled, cleaned installed, virus scans, nothing helps, Can you help? bp-ca212a32-8d76-4aed-8a4f-fe1232150924 9/24/2015 3:43 PM bp-f9464e6d-26d4-490c-a243-57cb32150924 9/24/2015 2:44 PM bp-473be4ff-cbc6-4627-8cd7-5fc7c2150924 9/24/2015 2:42 PM bp-04f17dc6-dd27-4987-923a-460892150924 9/24/2015 12:12 PM bp-e35c3241-08fa-4800-8974-e08202150924 9/24/2015 12:06 PM

Alla svar (2)

cor-el
cor-el
  • Top 25 Contributor
  • Moderator
more options

Do you have this crash when you visit Facebook or does it happen randomly on other sites as well?

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

There are two crash reports linked the the crash report where one of them shows as fixed for Firefox 42.

You could give the current Firefox 42 beta a try to see if that version works.

FredMcD
FredMcD
more options

igdumd32.dll = Intel Graphics Accelerator Drivers for Windows

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also: