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"Not Responding" message at start up. SOLVED by creating a new identity & importing the messages from the old to the new.

  • 6 svar
  • 3 har detta problem
  • 1 visning
  • Senaste svar av Wayne Mery

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This only happens on one of my identities, the rest seem to be okay....

When I start this identity, it's really slow & as soon as I click on anything it says "Not Responding"

After awhile (about 10 min.) it will finally do something but, after a couple clicks it does it again.

Windows 8.1, IE 11, newest Thunderbird software

This only happens on one of my identities, the rest seem to be okay.... When I start this identity, it's really slow & as soon as I click on anything it says "Not Responding" After awhile (about 10 min.) it will finally do something but, after a couple clicks it does it again. Windows 8.1, IE 11, newest Thunderbird software

Ändrad av Wayne Mery

Vald lösning

While I appreciate the replies, I was completely abandoned after my last post that with both safe modes running it this identity still did not respond...

I ended up fixing this myself by finding & saving the message folder for this identity, creating a new identity & importing the messages from the old to the new. Then deleting the old identity from the list.

users/(your username)/AppData/Local/Thunderbird/Profiles

Läs svaret i sitt sammanhang 👍 0

Alla svar (6)

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What happens if you start thunderbird i safe mode? https://support.mozilla.org/en-US/kb/safe-mode

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Thanks for the reply Wayne,

I tried it in safe mode & it does the same thing

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Try to start *Windows* in safe mode with networking enabled.

- Win8 http://windows.microsoft.com/en-US/windows-8/windows-startup-settings-including-safe-mode

Still in Windows safe mode, start Thunderbird in safe mode.

- https://support.mozilla.org/en-US/kb/safe-mode

Does the problem go away?

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Windows in safe mode & Thunderbird in safe mode, does the same thing

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Vald lösning

While I appreciate the replies, I was completely abandoned after my last post that with both safe modes running it this identity still did not respond...

I ended up fixing this myself by finding & saving the message folder for this identity, creating a new identity & importing the messages from the old to the new. Then deleting the old identity from the list.

users/(your username)/AppData/Local/Thunderbird/Profiles

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perhaps it was a bad folder index file