Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

Why upgrade my browser to a version that doesn't work with my extensions? Why not just wait until you make a version compatible with my extension?

MattUT
MattUT
more options

I depend on Norton extensions for passwords and to keep my browsing safe. When you upgraded me to Firefox 40.1 - Norton no longer worked - that's crazy. What are my options then except to stop using Firefox and use other browsers. Will I return when you finally release a version that works with Norton? No. How would I know if I'm using something else. Also, why would I if your planning is so bad, you upgrade customers and leave them stranded.

A simple fix is needed. Limit upgrades only to those customers who's extensions are compatible. Of course, you can't hold off for every little app - Norton is not a small little app - it's not only widely used, but its mission critical - I can't browse without it.

I depend on Norton extensions for passwords and to keep my browsing safe. When you upgraded me to Firefox 40.1 - Norton no longer worked - that's crazy. What are my options then except to stop using Firefox and use other browsers. Will I return when you finally release a version that works with Norton? No. How would I know if I'm using something else. Also, why would I if your planning is so bad, you upgrade customers and leave them stranded. A simple fix is needed. Limit upgrades only to those customers who's extensions are compatible. Of course, you can't hold off for every little app - Norton is not a small little app - it's not only widely used, but its mission critical - I can't browse without it.

Alla svar (1)

the-edmeister
the-edmeister
  • Moderator
more options

Sorry that Norton put you in the position where their Firefox add-ons aren't compatible with Firefox 41. They should have received a notification 8 or 9 months ago about Binary XPCOM add-ons not being compatible beyond the Firefox 40 version. I suspect that they didn't do any testing of what Mozilla was building thru two 6 week alpha builds and the 6 week Beta build, and ended up leaving their users "up the creek" as a result.

https://support.mozilla.org/en-US/kb/norton-toolbar-wont-work-firefox-version-41 https://community.norton.com/forums/firefox-41-and-norton-toolbar-compatibility