Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

Firefox crashes immediately on launch with crash reporter

  • 1 svar
  • 1 har detta problem
  • 5 visningar
  • Senaste svar av philipp

kdressel1
kdressel1
more options

Crashes at startup. Safemode not working, refresh tool didn't help. Re-install to latest, including removing the directory didn't help. Can't get the troubleshooting info because FF won't open.

Crash ID: bp-aa95dfeb-3816-4cd8-9d19-c932d2151203

Crashes at startup. Safemode not working, refresh tool didn't help. Re-install to latest, including removing the directory didn't help. Can't get the troubleshooting info because FF won't open. Crash ID: bp-aa95dfeb-3816-4cd8-9d19-c932d2151203

Vald lösning

hi kdressel1, thanks for providing those crash ids - unfortunately this crash may be caused by websense endpoint security software that is running on a device. websense has released an updated version (8.1.2224) which may address the issue.

in case your computer is part of a managed enterprise environment, please get in contact with your it department about this issue. more information is available in bug 1181091.

in a larger enterprise using the extended support release (esr) version of firefox, which receives security updates but feature updates only once every 10 months, might also be a better option compatibility-wise: https://www.mozilla.org/en-US/firefox/organizations/faq/

Läs svaret i sitt sammanhang 👍 1

Alla svar (1)

philipp
philipp
  • Moderator
more options

Vald lösning

hi kdressel1, thanks for providing those crash ids - unfortunately this crash may be caused by websense endpoint security software that is running on a device. websense has released an updated version (8.1.2224) which may address the issue.

in case your computer is part of a managed enterprise environment, please get in contact with your it department about this issue. more information is available in bug 1181091.

in a larger enterprise using the extended support release (esr) version of firefox, which receives security updates but feature updates only once every 10 months, might also be a better option compatibility-wise: https://www.mozilla.org/en-US/firefox/organizations/faq/