Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

I use an HP DeskJet 3630 all in one series, I cannot get to scan a doc, is firefox blocking the signal?

  • 1 svar
  • 1 har detta problem
  • 3 visningar
  • Senaste svar av philipp

j13wbb
j13wbb
more options

I have a new printer, the latest HP model. It is an HP DeskJet 3630. I need to copy music for my wife, and enlarge it to A4 size as she has an eyesight problem. To do this I have to scan from the printer to my laptop and then increase the size from A5 to A4 on the laptop. I can then print it out on the printer. This is the theory!!!. The scanning process does not work. Is the Firefox wall stopping the signal. If so how do i clear it.

Many thanks.

J13wbb

I have a new printer, the latest HP model. It is an HP DeskJet 3630. I need to copy music for my wife, and enlarge it to A4 size as she has an eyesight problem. To do this I have to scan from the printer to my laptop and then increase the size from A5 to A4 on the laptop. I can then print it out on the printer. This is the theory!!!. The scanning process does not work. Is the Firefox wall stopping the signal. If so how do i clear it. Many thanks. J13wbb

Alla svar (1)

philipp
philipp
  • Moderator
more options

hi, as firefox is just a webbrowser it won't be involved in scanning a document at all. please consult HP's customer support at support.hp.com if you are having an issue getting their product to work instead. thank you for your understanding!