Hi, just for starters I just found this link,

http://mzl.la/1BsPuo2

hope that helps, please feel free to contact us if it doesnt and we will try to help. :)

Product Firefox Version 44.0 Build ID 20160123151951 Release Channel release OS Windows NT OS Version 10.0.10586

Signature shutdownhang

This is for Sumo's Related Bugs 1219672 NEW --- [meta] e10s related ShutDownKill parent side abort of the content process

1215970 NEW --- "Skype Click to Call" add-on is breaking Firefox

Are you using Skype. Disable / update it.

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. Is the problem still there?

I started it in safe mode, closed out firefox then went to re open it and still get the same message. I have to manually go to task manager and end task for firefox, to reopen it without any issues.

I am not using skype.

John- I went through all the steps already and no change.

Hi, how are you closing down FF, by using the X in the top right corner of the page or using the File, Exit, which you should be using? I sometimes get that message, when I go back to open FF too quickly.

You can check the Processes tab in the Windows Task Manager to how long it takes for Firefox to close.

johnmwc2654 said

Hi, how are you closing down FF, by using the X in the top right corner of the page or using the File, Exit, which you should be using? I sometimes get that message, when I go back to open FF too quickly.

I am using the X like i always have been- seem to have started with the latest firefox update.

I tried using the file exit and did the same thing.

I also closed firefox and hd the task manager open to see how long it takes for it to close- It list Firefox under apps when it is actually open when using it. But when i close firefox window it shows up in background processes still running, this take about 1 min before i end up getting an error window.

I attached the image showing the error and firefox background process disappeared.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

bp-34c23bd8-9bdf-40c3-9157-319932160204 2/4/2016 12:13 PM bp-e9f61a49-7b95-49b3-b439-14b712160204 2/4/2016 12:09 PM bp-8c717273-f40a-40ab-bbb1-9585b2160204 2/4/2016 7:08 AM bp-fba57f28-1458-4529-967d-399592160204 2/3/2016 7:55 PM bp-4b341357-529c-4a82-8805-ff4242160203 2/3/2016 12:33 PM bp-3061fa78-aac9-4c6f-a98e-d35c92160203 2/3/2016 9:11 AM bp-638ee0e9-3e89-47da-a44d-4b0a72160203 2/2/2016 8:19 PM

Signature shutdownhang | WaitForSingleObjectEx

This is for Sumo's Related Bugs 1219672 NEW --- [meta] e10s related ShutDownKill parent side abort of the content process 1215970 NEW --- "Skype Click to Call" add-on is breaking Firefox

paintman161 said

I started it in safe mode, closed out firefox then went to re open it

Whilt in Safe Mode, was there a problem closing Firefox?

FredMcD said

Signature shutdownhang | WaitForSingleObjectEx This is for Sumo's Related Bugs 1219672 NEW --- [meta] e10s related ShutDownKill parent side abort of the content process 1215970 NEW --- "Skype Click to Call" add-on is breaking Firefox paintman161 said

I started it in safe mode, closed out firefox then went to re open it

Whilt in Safe Mode, was there a problem closing Firefox?

yes did the same thing

Unnistall firefox, remove the folder on the programs of firefox also...

and run spybot search and destroy next