We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Old email messages appear in my inbox a second time, how do I stop this from happening?

  • 1 svar
  • 1 har detta problem
  • 4 visningar
  • Senaste svar av Toad-Hall

more options

After I have read and deleted email messages they may appear a second time in my inbox a day or two later. How can I stop this from happening?

After I have read and deleted email messages they may appear a second time in my inbox a day or two later. How can I stop this from happening?

Alla svar (1)

more options

If 'reappearing' then there may be some corruption in your Inbox. This can occur if you are not compacting on a regular basis.

Please try this:

  • Move all good emails out of 'Inbox' into other suitable folders for organising/storage.
  • Delete any emails you do not want.

When Inbox is empty:

  • Right click on Inbox folder and select 'Compact'.
  • right click on 'Junk' and select 'Empty Junk'
  • right click on 'Junk' and select 'Compact'
  • right click on 'Deleted' and select 'Empty Deleted'.

Please note that you generally do not need to empty the Inbox in order to compact, but reappearing emails tells me there is possibly some corruption going on.

I delete several emails each day, many are junk. So, I compact my Inbox and Junk on a daily basis as a preventative means of reducing risks and helping to maintain Thunderbird.