Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

Fresh install, no profile found and Cannot create profile

  • 1 svar
  • 1 har detta problem
  • 5 visningar
  • Senaste svar av cor-el

pattyOh
pattyOh
more options

Running Win7 home. Computer crashed a bit ago, used Dell system restore and am back up and running.

CANNOT get Firefox to work. Download and install - then it prompts me for a User Profile (no profile at current time). When I click "Create Profile," screen flashes, nothing happens and I'm back at Create Profile.

When trying to simply select "Start Firefox," get a error - please select a profile to begin Firefox. Have followed all instructions to "create a profile" and nothing works

ANyone have ideas? TY

Running Win7 home. Computer crashed a bit ago, used Dell system restore and am back up and running. CANNOT get Firefox to work. Download and install - then it prompts me for a User Profile (no profile at current time). When I click "Create Profile," screen flashes, nothing happens and I'm back at Create Profile. When trying to simply select "Start Firefox," get a error - please select a profile to begin Firefox. Have followed all instructions to "create a profile" and nothing works ANyone have ideas? TY

Alla svar (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You need to locate the profiles.ini file and delete this file or use the Profile Manager to create a new profile.

See:

This issue is caused by a problem with the profiles.ini file or with permissions/ownership of involved folders/files.

You can use one of these to make Firefox create a new default profile or recover an existing profile:

  • Delete the profiles.ini file to make Firefox create a new (default) profile
  • Use the Profile Manager to create a new profile
    If you still have an existing profile then click "Choose Folder" in the Profile Manager and browse to the location of a lost profile to recover this profile
    https://support.mozilla.org/kb/Managing+profiles

You should find the profiles.ini file in this hidden location:

  • Windows: %AppData%\Mozilla\Firefox\
    *C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\
  • Mac: *~/Library/Application Support/Firefox/
  • Linux: *~/.mozilla/firefox/

If clearing the profiles.ini file isn't working then also check the location of the cache files.

  • Windows: *C:\Users\<user>\AppData\Local\Mozilla\Firefox\Profiles\<profile>\
  • Mac: *~/Library/Caches/Firefox/Profiles/
  • Linux:*~/.cache/mozilla/firefox/

You can also try to rename/delete the Mozilla\Firefox\ folder in both above mentioned locations (main, cache).