Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Firefox crashes

  • 3 svar
  • 1 har detta problem
  • 4 visningar
  • Senaste svar av FredMcD

more options

Firefox is crashing at startup with Crash ID: bp-d155ad02-5737-44e9-bb05-7f9ce2160514 I have updated Windows 7 and Firefox.

Firefox is crashing at startup with Crash ID: bp-d155ad02-5737-44e9-bb05-7f9ce2160514 I have updated Windows 7 and Firefox.

Alla svar (3)

more options

Product Firefox Version 46.0.1 Build ID 20160502172042 Release Channel release OS Windows 7 OS Version 6.1.7601 Service Pack 1

Signature RtlEnterCriticalSection | PR_EnterMonitor | PR_FindSymbol | js::ctypes::Library::Declare

rooksbas.DLL = Windows

RapportGP.dll = Rapport@ Trusteer Ltd

RapportUtil.dll = Rapport

WRusr.dll = Webroot SecureAnywhere

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation


Disable/update Rapport and Webroot


Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

more options

Ran file check, no issues Updated video drivers. Still crashes.

more options

FredMcD said

Disable/update Rapport and Webroot