Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

Error message "ffcert has stopped working" pops up when I click to open Firefox from my desktop

  • 2 svar
  • 9 har detta problem
  • 1 visning
  • Senaste svar av Maddie8

Maddie8
Maddie8
more options

When opening Firefox, an "ffcert has stopped working" error message pops up when I click on the Firefox icon. Then when I click "ok," another message (see below) comes up. After clicking the "Close Program" radio button, the Firefox webpage opens as normal. This is something that's new as of two weeks ago. It happens each time I want to open Firefox from my desktop. As suggested by your troubleshooting page, I did a clean reinstall of Firefox. But the error message still comes up. I can't find "ffcert" when searching Firefox troubleshooting. Do you have a suggestion as to what to do to get rid of this problem? Thanks!

When opening Firefox, an "ffcert has stopped working" error message pops up when I click on the Firefox icon. Then when I click "ok," another message (see below) comes up. After clicking the "Close Program" radio button, the Firefox webpage opens as normal. This is something that's new as of two weeks ago. It happens each time I want to open Firefox from my desktop. As suggested by your troubleshooting page, I did a clean reinstall of Firefox. But the error message still comes up. I can't find "ffcert" when searching Firefox troubleshooting. Do you have a suggestion as to what to do to get rid of this problem? Thanks!
Bifogade skärmdumpar

Alla svar (2)

philipp
philipp
  • Moderator
more options

hi Maddie2011, ffcert isn't part of firefox itself - it appears to belong to your kaspersky security software, so you might get a better answer when you try to contact their support... things you could probably try yourself is to reinstall and/or upgrade kaspersky to the latest version.

Maddie8
Maddie8 Frågans ägare
more options

Thank you, philipp. Your answer helped a lot in knowing where to look for the "ffcert" problem. I haven't found a solution within the Kaspersky program yet but am working on it. Thanks again! Maddie2011