Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

I clicked on something and was then locked by http://supersonicrar.com/support31/index.html Said to call a # or lose all info. Unplugged internet and shut do

more options

My computer was partially frozen. I quickly unplugged the internet as something was downloading. I then tried to close Firefox and had to go into Ctrl-Alt-Del and close it. I ran AVG and it showed nothing. I reopened FF and it was right there as the opening page! I turned off the computer and restarted. I opened FF again and it was gone! Thank goodness. Any ideas about the webpage?

My computer was partially frozen. I quickly unplugged the internet as something was downloading. I then tried to close Firefox and had to go into Ctrl-Alt-Del and close it. I ran AVG and it showed nothing. I reopened FF and it was right there as the opening page! I turned off the computer and restarted. I opened FF again and it was gone! Thank goodness. Any ideas about the webpage?

Alla svar (2)

more options

There are some ransomware web pages that can lock the browser.

If it's like the fake FBI/Interpol browser lock page, This add-on can stop such pages; disallow Script Button {web link} The Disallow Script button looks like a letter "M" and the title is the Minus Script, drag and drop the button on a toolbar. If the button is not displayed then nothing operates, except rules for plugins.

more options

The way those tech support scam pages work is to keep reloading and showing a dialog every time you cancel it. If you press the Esc key rapidly several times in a row, that should break the cycle so you can close the tab.

Do you think it launched from another site you were visiting? Sometimes those are pushed through ad networks, so if you do not already use an extension to block unwanted ads, you might consider that option. For example, this one is popular:

https://addons.mozilla.org/firefox/addon/ublock-origin/