Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

Thunderbird was deleted from our computer and our personal files were lost, can we retrieve them?

  • 2 svar
  • 1 har detta problem
  • 6 visningar
  • Senaste svar av bodcas1

bodcas1
bodcas1
more options

An engineer was sorting out a problem with our computer and, when installing Windows 10, he deleted Thunderbird. Unfortunately, he put in a new hard drive, and, when we came to open our emails, we found a number of the files we had created had disappeared. We tried downloading Thunderbird again, hoping they would still be there, but obviously they weren't. Does anyone know how we can retrieve these files? Will it mean trying to get them from the old hard drive or have they gone for good? Would be grateful for any help.

An engineer was sorting out a problem with our computer and, when installing Windows 10, he deleted Thunderbird. Unfortunately, he put in a new hard drive, and, when we came to open our emails, we found a number of the files we had created had disappeared. We tried downloading Thunderbird again, hoping they would still be there, but obviously they weren't. Does anyone know how we can retrieve these files? Will it mean trying to get them from the old hard drive or have they gone for good? Would be grateful for any help.

Vald lösning

we found a number of the files we had created had disappeared.

What files have disappeared? Please be specific.

Will it mean trying to get them from the old hard drive or have they gone for good?

If the old profile still exists on the old drive, and if you do still have access to the old drive you can recover the old profile and transfer it to the new drive.

Läs svaret i sitt sammanhang 👍 0

Alla svar (2)

christ1
christ1
  • Top 25 Contributor
more options

Vald lösning

we found a number of the files we had created had disappeared.

What files have disappeared? Please be specific.

Will it mean trying to get them from the old hard drive or have they gone for good?

If the old profile still exists on the old drive, and if you do still have access to the old drive you can recover the old profile and transfer it to the new drive.

bodcas1
bodcas1 Frågans ägare
more options

Thanks for that Chris, we'll try what you suggest.