Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

Firefox crashes

  • 2 svar
  • 1 har detta problem
  • 3 visningar
  • Senaste svar av Randy052

Randy052
Randy052
more options

I have been using Firefox for years. Now I can't even load it or even after I update it. I get the following errors:

"Firefox is already running, but is not responding. The old Firefox must be closed to open a new window."

When I click "Close Firefox" I get "Profile Missing Box" with "Your Firefox profile cannot be loaded. It may be missing or inaccessible"

I have deleted Firefox, downloaded new version, still get the error.

Firefox will not open.

How can I fix this?

Thanks

I have been using Firefox for years. Now I can't even load it or even after I update it. I get the following errors: "Firefox is already running, but is not responding. The old Firefox must be closed to open a new window." When I click "Close Firefox" I get "Profile Missing Box" with "Your Firefox profile cannot be loaded. It may be missing or inaccessible" I have deleted Firefox, downloaded new version, still get the error. Firefox will not open. How can I fix this? Thanks

Alla svar (2)

FredMcD
FredMcD
more options

What's your computer system and Firefox version?

You may have a corrupt profiles.ini file.’’'Close Firefox. Open your file browser to this hidden location:

  • Mac: *~/Library/Application Support/Firefox/
  • Linux: *~/.mozilla/firefox/
  • Windows: %AppData%\Mozilla\Firefox\
  • *C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\

Locate the profiles.ini file. Then rename or delete it.

Use the Profile Manager to create a new profile If you still have an existing profile then click "Choose Folder" in the Profile Manager and browse to the location of a lost profile to recover this profile https://support.mozilla.org/kb/Managing+profiles

Randy052
Randy052 Frågans ägare
more options

Hi didn't have that file profiles.ini

I am using windows 7 and installed the latest version of Firefox, which I thought would fix the problem. I unstalled the previous version.

Any other thoughts on how to fix this?