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Firefox v 53.0.3 prints only one blank page

florian.niessen
florian.niessen
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Firefox v 53.0.3 prints in a special Windows User Profile (2012R2 Terminalserver) only one blank page, Error "An error occurred while printing". If I login with a different Windows user everything is ok.

Firefox v 53.0.3 prints in a special Windows User Profile (2012R2 Terminalserver) only one blank page, Error "An error occurred while printing". If I login with a different Windows user everything is ok.

Vald lösning

Hi philipp, thanks or your replay. The folder C:\Users\<Username>\AppData\LocalLow\Mozilla\ was empty. I rename all Mozilla folders in AppData (Local, LocalLow, Roaming). This fixes my printing error :-)

Läs svaret i sitt sammanhang 👍 0

Alla svar (2)

philipp
philipp
  • Moderator
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hi florian.niessen, can you please try to update to firefox 54 beta and test it again with the affected account - it should contain a fix for this issue: https://www.mozilla.org/firefox/beta/all/

another troubleshooting step would be to delete the folder C:\Users\<Username>\AppData\LocalLow\Mozilla\...

florian.niessen
florian.niessen Frågans ägare
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Vald lösning

Hi philipp, thanks or your replay. The folder C:\Users\<Username>\AppData\LocalLow\Mozilla\ was empty. I rename all Mozilla folders in AppData (Local, LocalLow, Roaming). This fixes my printing error :-)