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how do i get rid of this orange screen that keeps popping up stating that it is an emergency message. It locksup

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Screen says it is an urgent critical error and to call an 800 number immediately and give them my user name and password. Can't close out the window and locks my browser up completely.

Screen says it is an urgent critical error and to call an 800 number immediately and give them my user name and password. Can't close out the window and locks my browser up completely.

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If you get a pop-up message asking to update Firefox or plugins or scanning for malware then such a message is likely a scam and you should NEVER respond to such an alert to avoid getting infected with malware.

  • only update Firefox via "Help -> About" or by downloading and installing Firefox from the Mozilla server and never via a pop-up or link on a web page.
  • plugins should only be updated via the plugin itself or by visiting the home page of the plugin.

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