Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

with a Mac does not open fully, top tool bar does not come up and I cannot drag a page to look at another page.

  • 2 svar
  • 3 har detta problem
  • 1 visning
  • Senaste svar av cor-el

more options

Have a MAC Pro. When I start up page does not open fully, tool bar does not appear and when I want to drag a page over to look another page, it will not drag. I cannot understand most solutions. Need a simple solution.

Have a MAC Pro. When I start up page does not open fully, tool bar does not appear and when I want to drag a page over to look another page, it will not drag. I cannot understand most solutions. Need a simple solution.

Vald lösning

Make sure you do not run Firefox in Full Screen mode (press F11 or Fn + F11 to toggle; Mac: Command+Shift+F).


Try to rename/remove xulstore.json and when present delete localstore.rdf in the Firefox profile folder with Firefox closed.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

Läs svaret i sitt sammanhang 👍 0

Alla svar (2)

more options

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

more options

Vald lösning

Make sure you do not run Firefox in Full Screen mode (press F11 or Fn + F11 to toggle; Mac: Command+Shift+F).


Try to rename/remove xulstore.json and when present delete localstore.rdf in the Firefox profile folder with Firefox closed.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.