Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

Firefox crashes

helmutlohkamp
helmutlohkamp
more options

I have no idea where my 1st try to ask got landed. So again: Since more than a week I face constantly crashes/crash forms with FF 65.0.1 when trying to Login to my banks. I run win 10 pro 64 bit new installed. FF ran smoth for the first couple of week. It runs w/o crashes in safe mode. "Edge" runs w/o crashes. I get crashes with many links I get from a Google search and when I try to run Videos (i,e, from Spiegel online). Meanwhile I got thru nearly all hints and tips including uninstalling all addons. I even did a clean reinstall twice. So I am now Pretty clueless and would appreciate some help. Thanks in Advance Helmut

I have no idea where my 1st try to ask got landed. So again: Since more than a week I face constantly crashes/crash forms with FF 65.0.1 when trying to Login to my banks. I run win 10 pro 64 bit new installed. FF ran smoth for the first couple of week. It runs w/o crashes in safe mode. "Edge" runs w/o crashes. I get crashes with many links I get from a Google search and when I try to run Videos (i,e, from Spiegel online). Meanwhile I got thru nearly all hints and tips including uninstalling all addons. I even did a clean reinstall twice. So I am now Pretty clueless and would appreciate some help. Thanks in Advance Helmut
Bifogade skärmdumpar

Vald lösning

thanks helmut, unfortunately this kind of issue is a problem for users of windows N editions after the update to windows 10 1809 & installing the media feature pack.

this would be a workaround to avoid the tab crashes: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named media.wmf.vp9.enabled. double-click it and change its value to false, then restart firefox once.

Läs svaret i sitt sammanhang 👍 1

Alla svar (4)

philipp
philipp
  • Moderator
more options

hi, could you copy and paste a handful of crash report ids in text form - transcribing them from the screenshot would be a bit bothersome... thanks

helmutlohkamp
helmutlohkamp Frågans ägare
more options

here a short list of copies: bp-19b43f09-eceb-4ead-b8ae-13cd20190219 19.02.2019, 11:36 bp-72a195e7-dc7e-4899-a56e-456530190219 19.02.2019, 11:35 bp-00a22de5-1cdc-49c1-97ea-306790190219 19.02.2019, 11:35 bp-a4225465-ae2c-4fb2-89bf-db1f00190219 19.02.2019, 11:35 bp-e88c839d-2891-4d4a-8294-0ab6d0190219 19.02.2019, 11:31 bp-b4517c3a-039e-49c0-9b98-973bb0190219 19.02.2019, 11:31 Hoping this is ok. Helmut

philipp
philipp
  • Moderator
more options

Vald lösning

thanks helmut, unfortunately this kind of issue is a problem for users of windows N editions after the update to windows 10 1809 & installing the media feature pack.

this would be a workaround to avoid the tab crashes: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named media.wmf.vp9.enabled. double-click it and change its value to false, then restart firefox once.

helmutlohkamp
helmutlohkamp Frågans ägare
more options

Wonderful - that solved my Problem at the first glance. I tested my two bank accounts and a vidio. Thank you very much. Yes, I installed 10 1809 N and added the feature pack laterz Thanks a lot So now an can close Edge (I had to use it but don't like). Helmut