We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

Thunderbird upgrade from 68.0 (32 bit) to 68.1 (64 bit)

  • 3 svar
  • 2 har detta problem
  • 10 visningar
  • Senaste svar av horseybob

Sarabande
Sarabande
more options

Windows 10 with latest updates. I upgraded to 68.1 and I note that the 64 bit version has installed itself (the upgrade to 68.0 was still 32 bit). In the process Thunderbird has lost all my mails and accounts. How can I retrieve everything to import into 68.1? Any advice would be much appreciated. In the meantime I am still using 68.0

Windows 10 with latest updates. I upgraded to 68.1 and I note that the 64 bit version has installed itself (the upgrade to 68.0 was still 32 bit). In the process Thunderbird has lost all my mails and accounts. How can I retrieve everything to import into 68.1? Any advice would be much appreciated. In the meantime I am still using 68.0

Vald lösning

Solved this one myself. It's a question of profiles. Help > Troubleshooting Information. Click on Profiles and set the default profile to my previous and Hey presto!

For those in Thunderbird that ever read this, this is a really annoying problem (use of multiple profiles) that I also encountered with Firefox upgrade to 68. It would have been so much easier if this change had been well communicated.

Issue now closed.

Läs svaret i sitt sammanhang 👍 0

Alla svar (3)

Sarabande
Sarabande Frågans ägare
more options

Vald lösning

Solved this one myself. It's a question of profiles. Help > Troubleshooting Information. Click on Profiles and set the default profile to my previous and Hey presto!

For those in Thunderbird that ever read this, this is a really annoying problem (use of multiple profiles) that I also encountered with Firefox upgrade to 68. It would have been so much easier if this change had been well communicated.

Issue now closed.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Information like this helps improve our support. So Thank you for reporting this.

horseybob
horseybob
more options

But my installation of TB 68.1 won't let me open the troubleshooting menu. Nor Options. Now I have to uninstall 68 and reinstall 60 every time I start TB. What's the problem here?