We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

since changing the account password on one of my gmail accounts, I can't receive messages, just get authentication failed message. I know the password is correc

  • 4 svar
  • 2 har detta problem
  • 38 visningar
  • Senaste svar av tonymccargar

more options

I had to change the password for one of my gmail accounts, now I just get 'authentication failure while connecting to server imap.gmail.com'. I know the password entered is correct! My other gmail accounts for which I did not change the password continue to work fine. I cannot see any difference in the security setting between this account and the others.

I had to change the password for one of my gmail accounts, now I just get 'authentication failure while connecting to server imap.gmail.com'. I know the password entered is correct! My other gmail accounts for which I did not change the password continue to work fine. I cannot see any difference in the security setting between this account and the others.

Vald lösning

Did you delete the old password in Tools/Options/Security/Passwords/Saved Passwords? There would be an entry for imap://, smtp:// and oauth:// if the authentication was OAuth2. After removing the old passwords, restart TB and enter the password when prompted. OAuth2 authentication is recommended to avoid issues with two-step verification and 'less-secure apps' settings in Google.

Läs svaret i sitt sammanhang 👍 1

Alla svar (4)

more options

Vald lösning

Did you delete the old password in Tools/Options/Security/Passwords/Saved Passwords? There would be an entry for imap://, smtp:// and oauth:// if the authentication was OAuth2. After removing the old passwords, restart TB and enter the password when prompted. OAuth2 authentication is recommended to avoid issues with two-step verification and 'less-secure apps' settings in Google.

more options

Didn't work. I had omitted to change the oauth2 password, but even when I did that, and closed TB I was still unable to connect. It didn't prompt me for a new password by the way - perhaps because I had filled in the new one in stead of deleting the passwords?

more options

Success! - did as I was told, and deleted rather than changed the entries. Thanks.

more options

Same issue only after deleting passwords, close and restart TB same message; went back to passwords and they reappeared. No prompt when opening TB just the error. I would like to delete account and start over but I'm afraid of losing my folders and content.