Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

Sync lost after reinstalling Windows

golubviktoria7
golubviktoria7
more options

Hi,

After reinstalling Windows I've lost all synced bookmarks and logins Is there any chance to have them back?

Thanks in advance Viktoria

Hi, After reinstalling Windows I've lost all synced bookmarks and logins Is there any chance to have them back? Thanks in advance Viktoria

Alla svar (1)

Wesley Branton
Wesley Branton
more options

Hi Viktoria.

Firefox Sync is NOT A DATA BACKUP SERVICE. It wasn't designed for that purpose, so it doesn't always function that way. Sometimes there's not always a complete or permanent copy of your data stored on the Firefox Sync servers.

Additionally, some account actions - like resetting your password - will delete data that's stored on Firefox Sync.

That said, did you reinstall Windows using the Windows reset feature or did you completely repartition your drive using a Windows installation disc or USB?

If you used the Windows reset feature, that usually places your personal files in a windows.old folder on your hard drive. If that's the case, your old Firefox data may in there.