Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Mozilla Firefox - White screen on the game while it is loading.

  • 2 svar
  • 1 har detta problem
  • 11 visningar
  • Senaste svar av cor-el

more options

Hello,

I get a white screen while loading the game. I am currently using Mozilla Firefox 90.0.1, it is an up-to-date browser. For example, running Mozilla Firefox in safe mode solves this problem and the game starts up properly.

I've attached a screenshot of the Mozilla Firefox browser running, showing a white screen while loading the game.

Best regards, Jan Kochanowski

Hello, I get a white screen while loading the game. I am currently using Mozilla Firefox 90.0.1, it is an up-to-date browser. For example, running Mozilla Firefox in safe mode solves this problem and the game starts up properly. I've attached a screenshot of the Mozilla Firefox browser running, showing a white screen while loading the game. Best regards, Jan Kochanowski
Bifogade skärmdumpar

Alla svar (2)

more options

It could be the work of one of your add-ons, or it could be Hardware Acceleration. How to disable Hardware Acceleration {web link}

Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control> (Mac=<Command>) <Shift> A)

In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All Of them.

If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.

Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is, detective.

more options

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content. You can click shield icon for more detail and possibly disable the protection. You can check the Web Console for relevant-looking messages blocked content.